To give the customer a price estimate for work to be performed.
To use only proven high-quality merchandise.
To employ the best skilled technicians obtainable.
To furnish an itemized invoice. Replaced parts may be inspected upon request.
To have a sense of personal obligation to each individual customer.
To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventative maintenance.
To furnish or post copies of any warranties covering parts or services.
To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
To follow state regulations.
To notify the customer if appointments or completion promises cannot be kept.
To exercise reasonable care for the customer's property while in our possession.
To maintain a system for fair settlement of customer's concerns
MVA is my go to for all automotive repairs. Honest and Integrity. Eric and his staff are extreme knowledgeable and courteous and know their craft. Very reasonably priced and always follows up on service work performed. I highly recommend them for all of your automotive repair needs.
Did a really detailed safety inspection and gave honest advice.
Douglas B Johnson, 10/16/2021
Awesome accommodations for squeezing in an out of town traveler in need of an alignment. Thoughtful, courteous and finally my truck had perfect alignment!
Thank you.
Kind regards,
Douglas
Michael Paco, 10/07/2021
The employees at Mission Village Auto Care were nice and very professional. Their service was quick and on time as expected. Thank you Mission Valley Auto Care for such great customer service!